Haddad's West Peoria Market

Job Description

Job Title: Grocery Department Manager

Department: Grocery                                                     

Reports To: Mark Wrhel                                                     

FLSA Status: nonexempt                                                      

Prepared By: Mark Wrhel                                                      

Prepared Date: 6/1/2003                                                     

Summary: Grocery department manager is engaged in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate workers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answer and direct incoming phone calls.

Assigns employees to specific duties.

Supervises employees engaged in sales work, and performs work of said subordinates, as needed.

Ensures compliance of employees with established security, sales, and record keeping procedures and practices.

Ensures a clean and well-maintained work area.

Engages in working backroom stock, making sure it is rotated and put away in its correct place.

Takes inventory or examines merchandise to identify items to be reordered or replenished.

Receives, opens, and unpacks cartons or crates of merchandise, checking invoice against items received.

Stamps, attaches, or changes price tags on merchandise, referring to price list.

Sets up advertising signs and displays merchandise on shelves, counters, or tables to attract customers and promote sales.

Cleans display cases, shelves, and aisles.

Answers customer's complaints or inquiries.

Locks and secures store.

Supervisory Responsibilities                                          

            Directly supervises 8-15 employees in the Grocery Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies                                                      

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication - Able to read and interpret written information.

Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests.

Delegation - Matches the responsibility to the person; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Takes responsibility for subordinates' activities; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Qualifications

            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

            High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Language Skills

            Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

            Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

            Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                                      

            To perform this job successfully, an individual should have knowledge of Print Shop Pro, Microsoft PhotoDraw Design software; S-4 Main Inventory software; Symbol handheld order processing systems and Microsoft Word /Microsoft Works Word Processing software.

Certificates, Licenses, Registrations

          Food Sanitation Certificate

Physical Demands

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            While performing the duties of this Job, the employee is frequently exposed moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold and risk of electrical shock. The noise level in the work environment is usually moderate.

I have read and fully understand what is expected of me. Failure to comply with these duties can be grounds for dismissal from my job; after a period of probation and or written warnings of no more than 5 and no less than 3. 

Employee: X________________________________________ Date:

I certify that I have read and explained the above material with the employee and answered his or her questions to the best of my ability.

Owner: _X__________________________________________ Date: